I have foot pain – help!


What are custom orthotics?
A custom orthotic is a device designed to align the foot and ankle into the most anatomically efficient position. They look like insoles, but are biomechanical medical appliances that are custom made to correct your specific foot imbalance. Custom orthotics work on your feet much like glasses work on your eyes – they reduce stress and strain on your body by bringing your feet back into proper alignment. The plastic body of the custom orthotic helps to re-align the foot by redirecting and reducing certain motion that takes place during the gait cycle. Custom orthotics fit into your shoes as comfortably as an insole – and they have the advantage of having been made from precise imprints of your feet.


Who needs custom orthotics?

Individuals who have poor foot mechanics may suffer from any of the following:

  1. Localized Foot Pain
  2. Bunions, Hammer Toes
  3. Arch/heel pain
  4. Leg/Knee Pain
  5. Hip or back pain

What can I do?

Your chiropractor can prescribe custom orthotics to help correct your specific foot and body imbalance. You can also help your chiropractor by discussing any nagging foot, leg, or back problems, and even by simply asking if your feet could be part of the problem.


Should I wear my custom orthotics all the time?

The longer you wear your custom orthotics the more benefit you will get out of them. If your daily activities vary to the extent that you change your footwear, then you should have a second pair of custom orthotics designed for that specific activity. (I.e. going to the gym after work)


What kind of shoe do I need for my custom orthotics?

For the most part any shoe that has a removable insole will work with your custom orthotic. Just remove the insole that came with the shoe and replace it with the custom orthotic. TOG also offers a carefully-selected line of footwear that can accommodate custom orthotics, as well as custom sandals and clogs that have your prescribed device built right in.


How does an orthotic appointment go?

Great question! To begin, you will fill out an information form in the waiting room providing us with the following pertinent information: your height, weight, and shoe size.

The next step is a consultation with our chiropractor to ensure custom orthotics are appropriate and indicated for your condition. This will include a physical exam of your feet, gait analysis, and other functional tests. After verifying that custom foot orthotics are needed, our chiropractor will take a 3D digital scan of both feet that will then be sent to our custom orthotic manufacturing company in Ontario.


When will I receive my custom orthotics?

In most cases, we will have your orthotics ready within approximately 5-7 business days.


Why do my custom orthotics feel uncomfortable?

Since the custom orthotic works to realign the structure of your foot you may feel pressure in some areas as the custom orthotic attempts to do its job. For this reason custom orthotics should be worn in two hour intervals and slowly extend the wear time over a period of two weeks.

In rare instances, after two weeks, your orthotic will still not be comfortable – if this is the case, we can send your orthotic back to our manufacturer for revisions.


What if I’m still unhappy with my custom orthotics?

Don’t worry – our goal is to always ensure you are happy with any product or service we provide. If you are unsatisfied, we will give you a 100% refund in exchange for the orthotics within 2 months of receiving them.


Will my muscles get weaker wearing custom orthotics? Custom orthotics will not reduce muscle tone. They will help position the bones of your foot so you will be using the right muscles at the right time, minimizing fatigue and allowing your muscles to be used more efficiently.


Are custom orthotics covered by my extended health plan?

In the vast majority of cases, custom orthotics will be covered by your extended insurance plan. It’s always a good idea to call your insurance company ahead of time or visit their website to ensure you’ve fulfilled all the reimbursement criteria before

Are there different types of custom orthotics?

Absolutely! Our manufacturer makes different types of orthotics for various applications. The most common examples safety shoes, runners, dress shoes, and even orthotics with extra cushion. But others include special ones for skating, skiing, and even soccer. Be sure to ask our chiropractor which one they recommend for the application you are desiring.


Source: The Orthotic Group

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